Terms & Conditions
Kindly read the Terms and Conditions carefully before proceeding.
Last Updated: [01-12-2024]
Welcome to [Exclusive - Resell] – an exclusive reselling platform designed to facilitate the reselling of used or unwanted products in good condition through a mobile app. The app is available for download and use in India only, and its purpose is to allow users ("Sellers" or "Buyers") to list and purchase second-hand items in a safe, convenient manner. By accessing or using the [Exclusive - Resell] mobile application ("Exclusive - Resell"), you agree to comply with these Terms and Conditions ("Terms"). Please read these Terms carefully before using the App. If you do not agree with these Terms, you must immediately cease using the App.
Overview of the App
[Exclusive - Resell] is an online platform where users can list their used or unwanted products in good condition ("Products") for resale and purchase such Products from other users. The App is intended solely for users based in India and is available for download only within India.
Eligibility
- You must be a legal resident of India to use this App.
- By using this App, you confirm that you meet these eligibility requirements.
Account Registration
- To use the App, you must register for an account by providing accurate, complete, and current information during the registration process.
- You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
- If you suspect that your account has been compromised, you must immediately notify us and change your login credentials.
Listing Products for Resell
- As a Seller, you can list Products you wish to resell through the App. These Products must be used but in good condition.
- You must ensure that all information provided in your listings is accurate and honest, including product descriptions, condition, and price.
- Prohibited items include (but are not limited to) counterfeit goods, hazardous materials, illegal items, and any other products that violate applicable laws or our policies.
- By listing a Product, you confirm that you have the legal right to resell it, and you agree to take responsibility for any claims or disputes arising from the sale of that Product.
Product Pricing and Payment
- As a Seller, you set the price for your listed Products. Buyers will be able to purchase these Products at the listed price or they can also make an Offer to Buy it as per their budget.
- The price of the Product will include the cost of the item itself, but additional charges such as platform fee, subscription fee may be applied separately.
- All payments for platform fee, subscription fee must be made through the App’s approved payment methods, which may include UPI, credit/debit cards, digital wallets, or other payment processors available within the App.
- The transaction will be completed once payment is successfully processed, and the User will be notified of the successful payment.
Buying Products
- As a Buyer, you can browse and purchase listed Products from Sellers through the App.
- You agree to pay the listed price and any additional charges (such as platform fee, subscription fee) for the Product you wish to buy.
- The payment for the Product must be made in full at the time to the seller in person and not through the app.
- By completing a purchase, you enter into a legally binding agreement with the Seller to buy the listed Product under the agreed terms.
Shipping and Delivery
- Sellers are responsible for shipping the purchased Products to the Buyers within the time frame they discuss over call/ text with the product buyer .
- The App does not provide shipping services, and Sellers are free to choose their preferred method of delivery.
- You agree to provide accurate shipping details to ensure successful delivery.
- The App is not responsible for any delays, damage, or loss of Products during the shipping process.
Returns and Refunds
- Returns and refunds are handled directly between the Buyer and Seller. The platform doesn’t accept product payment nor product pick up & delivery.
- If a product is defective, damaged, or not as described, the buyer must directly request a return and refund from the seller using the provided contact details.
- In case of a dispute regarding a return or refund, the App may assist in facilitating communication, but the resolution is ultimately the responsibility of the Buyer and Seller.
Prohibited Activities
By using the App, you agree not to engage in any of the following:
- Selling counterfeit, illegal, stolen, or dangerous items.
- Listing Products that are prohibited by law or violate any regulations.
- Engaging in fraud, misrepresentation, or deceptive practices.
- Attempting to manipulate reviews, ratings, or other users’ opinions.
- Using the App for any activity that harms or disrupts the functionality of the platform.
Commission and Fees
- The App will charge a Flat platform fee for each successful sale & Purchase. This fee will be clearly communicated to users before the transaction is completed.
- These fees are subject to change, and you will be notified in advance of any changes.
User Conduct and Responsibilities
- As a Buyer, you agree to use the App to make purchases for personal use and not for commercial purposes.
- As a Seller, you agree to only list Products in good condition and to ensure that the items you sell are accurately represented in your listing.
- Both Buyers and Sellers agree to resolve disputes amicably and promptly and to maintain respectful communication.
Privacy and Data Protection
- Your use of the App is governed by our Privacy Policy, which outlines how your personal information is collected, used, and protected. By using the App, you agree to the terms of our Privacy Policy, which can be accessed [here].
Limitation of Liability
- The App is provided on an "as-is" basis, and we make no warranties regarding the availability, accuracy, or reliability of the App or its content.
- We are not liable for any damages, losses, or costs arising from your use of the App, including but not limited to issues with product quality, delivery, payment processing, or interactions between Buyers and Sellers.
- In no event will the liability of [Exclusive-Resell] exceed the amount paid by the user for the relevant transaction.
Indemnification
You agree to indemnify and hold harmless [Exclusive-Resell], its affiliates, employees, officers, and agents from any claims, losses, liabilities, damages, and expenses (including legal fees) arising out of or related to your use of the App, your violation of these Terms, or your infringement of any intellectual property rights or third-party rights.
Termination and Suspension
- We reserve the right to suspend or terminate your account at our discretion, without notice, for any breach of these Terms or for any unlawful conduct.
- You may terminate your account at any time by contacting our support team or via the App’s account settings.
- Termination of your account will not affect any obligations or liabilities incurred prior to the termination date.
Governing Law and Dispute Resolution
- These Terms shall be governed by and construed in accordance with the laws of India.
- Any disputes arising from or in connection with these Terms shall be resolved through informal negotiations. If resolution cannot be reached, the dispute will be submitted to the exclusive jurisdiction of the courts in [City, State, India].
Changes to the Terms and Conditions
We reserve the right to update, amend, or modify these Terms at any time. Any changes will be communicated via the App, and the updated Terms will be posted within the App. Continued use of the App after any such modifications constitutes your acceptance of the updated Terms.
List of Products not available / Cannot be listed:
Real estate
Vehicles
Jewelry
Weapons
Maps
Government Authorities
Pharma Products
Body Care Products
Food Products
Alcohol Products
Cigarettes
Drugs
Medical Equipment's
Living Beings
If the platform finds other then these products as products
not legal to be Sold online then it will reject the product listing
Contact Us
If you have any questions, concerns, or suggestions regarding these Terms, please contact us at:
[Company Name: Exclusive - Resell]
[Email: admin@exclusive-resell.com]
[Phone: 7798480169]
[Address: Belgaum, Karnataka, India]
By using the [Exclusive-Resell] App, you agree to be bound by these Terms and Conditions. Thank you for choosing our platform for reselling your used products!